Project Communication and Perceived Project Performance: The Mediating Influence of Individual Commitment in Uganda’s Citizenship Projects

Abstract

This paper examines the mediating influence of individual commitment
on the relationship between project communication and perceived
project performance. Many citizenship projects frequently fail to deliver
on time, budget, specifications, and quality or do not deliver value to
the public. This could be attributed to ineffective project communication
and lack of individual commitment. Despite previous research
contributions, no existing studies have investigated the mediating
influence of individual commitment on this relationship. Thus, empirical
research to corroborate these claims in this area remains anecdotal
and scanty. Based on a cross sectional data set from 322 citizenship
project stakeholders in Uganda used to validate the theoretical model,
findings reveal that individual commitment elements (affectivity,
normative and continuance) significantly mediate the relationship
between project communication and perceived project performance.
The results also suggest that affectivity and normative commitment have a stronger influence towards perceived project performance than
continuance commitment. Theoretical and practical implications are
also discussed.

Keywords: project communication, mediation, individual commitment,
citizenship projects, project performance