The impact of Logistics Information Sharing and the Mediating Effect of Logistics Performance on Buyer Trust

Abstract

The purpose of this study is to examine the effect of information sharing and the mediating effect of logistics performance in order accuracy and delivery timeliness on buyer trust. Arguing from social capital theory, logistics and supply chain management literature, seven hypotheses were developed. To test the proposed hypotheses, Smart PLS3 was used to estimate the partial least squares structural equation model (PLS-SEM) from 91 buyer-supplier relationships within the printing industry. The findings revealed that the sharing of logistics information has a positive influence on the accuracy of order, delivery timeliness and buyer trust. Moreover, order accuracy and delivery timeliness have a positive influence on the buyers’ trust in supplier competency. The mediating effect of logistics performance demonstrated that the effect of information sharing on buyer trust is partially mediated by order accuracy and delivery timeliness.

Keywords: logistics information sharing, order accuracy, delivery timeliness, trust