Technology fusion on knowledge management potential and quality management practices among SMEs in Uganda

Abstract

The major objective of this study was to determine relationship of knowledge
potential on quality management practices under conditions of varying levels of
technology fusion among SMEs in Uganda. Data were collected using crosssectional

and descriptive survey, which involved 210 SMEs selected from
Central and Eastern regions of Uganda. Correlations, hierarchical regression
models and a mod-graph were used in the analysis. Results revealed that
influence of knowledge management potential on quality management practices
varies with level of technology fusion among SMEs in Uganda. Furthermore,
there exists a positive and significant relationship between knowledge
management potential and quality management practices among SMEs.  Based
on findings, it is imperative for managers to create an environment that supports
knowledge management systems for sustainable operations in today’s dynamic
environment. Besides, there is need to re-tool their employees with modern
technological applications so as to achieve firms’ strategic objectives.