Cybercrime – Factors Influencing the Adoption and Use of Electronic Financial Services in Tanzania

Abstract

This study was conducted to determine cybercrime-factors influencing
the adoption and use of electronic financial transactions in Tanzania.
Specifically the study aimed at determining the cybercrime-factors
influencing the adoption and use of online banking services, mobile
money transfer and mobile banking services. The study followed a
survey strategy whereby a semi structured questionnaire was used to
collect data from 200 respondents in Dar es Salaam. Data analysis
was carried out using descriptive and factor analyses. Findings show
that personal information-security, online frauds and service reliability
in that order of importance are the factors influencing the adoption
and use of online banking services, additionally, mobile fraud and
service security, personal information security and service reliability
in that sequence of importance are the most important factors
influencing the adoption and use of mobile money transfer while
personal information security and online frauds, service reliability and
mobile bank fraud and environmental crimes in that sequence of
importance are important factors in the adoption and use of mobile
banking services. From the findings, respondents ranked the factors
differently for the various electronic payment services. The study
concludes that cybercrime-factors influencing the adoption and use
of electronic transactions are ranked differently based on a particular

electronic service in order. Thus, the weight attached to each factor
differs depending on the type of the electronic service. It is
recommended that services providers should assign appropriate weight
for each factor based on the type of service offered be it, online banking
services, mobile money transfer and/or mobile banking services in order
to create a positive image to the customers.