Examining Factors Influencing Employees’ Satisfaction with Employment Injury Schemes in Tanzania - Using SmartPLS Analysis Technique

Abstract

The study aimed at examining factors influencing employees' satisfaction with employment injury schemes in Tanzania. It specifically focused on assessing the effect of the benefits package, service delivery time, and compensation amount on employees' satisfaction. The study adopted an explanatory research design. It used primary data which were collected questionnaires administered to 380 beneficiaries of compensation paid by the Workers Compensation Fund.  Formulated hypotheses were tested using PLS-SEM through SmartPLS 3.0.   Results revealed that there are positive significant relationships between service delivery time, compensation amount, and employees' satisfaction. The relationship between benefits package and employees’ satisfaction was found not significant. The study has also proven that equity theory is effective in understanding employee satisfaction when comparing perceived costs that the employee bears and benefits received. The study makes various recommendations to improve the performance of employment injury schemes and enhance employee satisfaction. The study also suggested areas for future research.